723 15TH AVE
East Moline, Illinois 61244




Clinical FAQ’s

What to Expect

Upon arriving to the clinic, you will be asked to fill out brief, necessary paperwork and provide your insurance card, if you are choosing to go through insurance.

The purpose of the first visit is to establish a diagnosis, determine if care at our office is appropriate, and answer any questions that you may have. During the first visit a thorough history, exam, and report of findings will be performed. You will know what your problem is and how it can be fixed before you leave, along with any questions that you may have!

If, after the exam, it has been determined that your problem is one that we can help with, we will make a plan specific to helping you!

The first visit will take roughly 30-40 minutes. Follow up visits will take 10-15. Please arrive 5-10 minutes early for you initial exam to fill out the paperwork with any previous imaging (x-ray, MRI, etc).

Please bring, or wear, a pair of gym shorts if the area of complaint is in the low back, hips, knee, or foot/ankle. If the area of complaint is in the upper body, please wear a t-shirt, or tank top. This helps the exam run more efficiently and provide necessary feedback for a proper diagnosis to be made.

Billing FAQ’s


Will Frontline submit to my insurance company?

Frontline Spine & Sport is a contracted in-network provider with the following insurance companies: Blue Cross Blue Shield PPO plans, United Healthcare, and Medicare. We will submit to these insurance companies for services provided by our chiropractic physicians. We are not contracted with and cannot submit to most HMO plans, all Blue Cross Blue Shield HMO plans, and Humana.

Knowing your insurance benefits is your responsibility. Please contact your insurance company with any questions you may have regarding your coverage.


Will your services be covered by my insurance?

Once you become a patient, we will verify your insurance benefits. On your initial visit we will explain your coverage to you. This will be a quote of benefits, not a guarantee of payment.

Knowing your insurance benefits is your responsibility. Please contact your insurance company with any questions you may have regarding your coverage.


What are my options if I do not want to go through insurance?

Many of our patients choose not to submit to insurance for various reasons. We offer a time of service 20% discount from our fee schedule, for the initial assessment and imaging. Follow-up visits will be billed with the same discount for each appointment. This amount is based on an average of the major insurance companies’ allowed amount for a typical appointment. Payment is due at time of service.


Do you accept auto claims, workers comp and personal injury cases?

We will submit claims for auto accidents, for workers comp and for personal injury cases. Patients must provide us with claim number and detailed information on where claims are to be submitted, including claims address, claims adjustor or contact name, and contact information.


What payment methods are accepted?

We accept Visa, MasterCard, and Discover as well as cash or checks.


What is your cancellation policy?

We ask that you give us at least 24 hours’ notice when cancelling an appointment. If less than 24 hours’ notice is given, we will charge a $25 cancellation fee for follow-up appointments. If a new patient appointment is cancelled with less than 24 hour notice, the fee will be $75.